05 Dec 2025
reduction in employment contract creation times
saved on average per week on new placements
saved per year on administrations costs
u&u is a recruitment agency, committed to achieving exceptional results for u (their clients) and u (their candidates). In 2019, u&u became part of Will Group – a global provider of recruitment services to a wide range of markets.
Facing ambitious growth targets as part of Will Group’s global expansion, u&u sought to optimise and streamline its workforce management processes. Managing contractors across multiple locations and systems presented challenges in terms of efficiency, accuracy, and operational visibility, it needed a comprehensive solution to automate key tasks, reduce manual data entry, and ensure consistent processes across the organisation.
u&u partnered with Xemplo to create a centralised and streamlined workforce management solution, automating key processes from onboarding and compliance to timesheet management and payroll integration.
u&u had Bullhorn running within their company, enabling us to leverage Xemplo’s existing integration to create a seamless link. This means that placements made in Bullhorn can be captured and pushed to Xemplo to continue their journey in the staffing process.
Xemplo’s automated onboarding workflows enable u&u to quickly and efficiently onboard new workers, ensuring all required contracts, documentation, and training materials are seamlessly delivered and collected.
Xemplo streamlined service agreement creation by automating the population of agreement templates.
Xemplo’s configurable rate templates gave u&u the ability to standardise complex payment and charging conditions, providing consultants with on-the-fly rate calculations for increased visibility and control across various worker arrangements. u&u consultants can quickly obtain client approval through the built-in signing functionality, and easily schedule future rate or contract changes.
u&u was able to seamlessly automate timesheet processing with Xemplo’s flexible assignment architecture. With assignments, Xemplo provides a single source of truth for both payroll and billing to operate harmoniously, significantly streamlining both backend process flows to optimise each team within the organisation, freeing up valuable time and reducing admin overheads.
By automating key workflows and creating seamless processes across their entire operation, Xemplo has enabled u&u to achieve significant time savings and cost reductions while also freeing up resources to focus on strategic growth initiatives.
“We use the integration every day, streamlining placements and saving our support team a lot of time,” states Kylie Gildea, Executive Assistant & National Operations Manager at u&u.
With Xemplo, u&u has not only transformed its workforce management but has also positioned itself to continue scaling and delivering exceptional value to its clients.
“We use the integration every day. The initial placement process has saved our support team a lot of time. Contracts can be sent within two-minutes of receiving the notification from Bullhorn.”
– Kylie Gildea, u&u Executive Assistant & National Operations Manager
